Custom Solutions
We provide a customised cleaning solution, where scope, frequency and combination of services are carefully adjusted to suit the customer environment.
We have experience in remote and challenging conditions and can work with customers to maximise cleaning productivity, for example; through taking on additional tasks such as restocking photocopiers, replenishing office consumables or handling distribution of mail.
Smart Staff
We induct, train, measure, report and re-evaluate our team to ensure they understand and deliver the company mission, vision and expectations of our customers. We promote integrity, openness and transparency throughout all of our business activities.
We promote and encourage the development of our staff through nurturing, regular appraisals, training and listening to their individual goals and requirements to provide the right role, environment and working hours to suit them, our customers and our company. We empower our staff to take responsibility, make a difference, feel comfortable to report mistakes and issues, to enable us to address them as a team and improve processes for the future.
We use professional process management tools to simplify processes, add value and reduce error rates that affect our ability to deliver a “right first time” service promoting the highest levels of productivity within a creative environment. We Respect each other, encourage diversity, creativity and different individual values within the workplace.
Green Clean
Smarterway has been at the forefront of “green cleaning” since its inception, The “Green Clean” program which we have developed utilises microfiber cleaning initiatives which reduces chemical use, water usage and packaging waste by up to 75%.
Quality Assurance
Our innovative auditing systems enable us to capture and report upon visible quality levels and streamline our service delivery to suit requirements.
While our skilled and motivated employees are an essential part of our success, ongoing quality control ensures we constantly live up to our customers’ expectations.
Honesty
Our honesty is not negotiable. We respect our customers, our colleagues and our company. For us, honesty starts from the very first day when we quote the job.
We educate our potential customer in the economic benefits of utilising our expertise in support services to enable the client to focus their attention and energies on their core business.
Safety and Security
We understand the importance in security and confidentiality to your business. We take all the necessary measurements to protect your privacy and the business.
Having worked with many clients in medical clinics, insurance companies and billing centres we have the necessary experience to provide you with the very best service.
All of our staff are provided with a photo ID card and are clearly identifiable through our uniforms when they are working at your premises.